I'm encountering an error when attempting to file a claim. RSI Support cannot add this to pledges upon request. These may include past Kickstarter pledges, Concept Promotions, and extremely high value pledges like the Idris. LTI is offered rarely with certain pledges and promotions. Players will still need to cover the cost of insurance claims and repairs, regardless of if their ship is covered by LTI or some other standard, finite-length plan. Only those specific pledges that are noted to include LTI will have this "free" coverage once the game goes live. Lifetime Insurance, or LTI as it is commonly referred to, is a special insurance policy that will cost the insured player no extra UEC payments to maintain their coverage. What is Lifetime Insurance (LTI) and how do I get it? Owning a pledge that includes say, a 6-month insurance plan will not automatically apply that same plan to any other ships that are acquired in game after launch. Once the game has released, the plan is for insurance policies to be purchased on an individual basis for each ship using UEC. Will insurance carry over to ships I earn in the finished game when it is released? We cannot move or change the insurance on your pledges.
#Star citizen insurance upgrade#
When you upgrade the ship, it retains the current insurance on the pledge unless the upgrade specifically has a new, longer duration insurance plan (see above). You cannot exchange the insurance during a ship upgrade.Ĭurrently, all insurance plans for ships cannot be modified and there are no plans to change this. All the original contents (game package, starter credits, etc) included with the the package remain unchanged. When you upgrade your ship, only the relevant ship within the pledge with be changed. Will my insurance carry over to ships I have upgraded? This time will not begin until the game is live and out of testing altogether. The insurance period included in many pledges available now will have some duration in months as indicated in the pledge details. My pledge comes with 2/3/6/n month insurance.
If for some reason this is not the case, please report this on the Issue Council and include the ship or pledge package, the upgrade applied, and the insurance levels involved.
Applying an upgrade with insurance to a single ship in a package will also upgrade the insurance for the package as a whole, assuming the upgrade has a higher duration than the base package insurance. However, only the insurance with the higher value/duration will be used. When using an upgrade that includes an insurance option to transform one of your ships, the resulting upgraded pledge will technically have both forms of insurance. How does this affect the starting insurance on the pledge itself? I am Upgrading a ship with an option that also includes insurance. In these cases, barring any known issues, filing an insurance claim on your customized ship will return it to you with all your personal touches and equipment loadouts intact. How does an insurance claim affect ships that have been through the customizer? What happens to my equipment loadouts after a claim? In the Crusader menu, select the Region.If you have trouble filing a claim, try switching regions and filing a claim again. To expedite, access the ASOP terminal and the entries again to expedite. On the next screen, you should see the location and status correctly.Remember, file a claim on your vehicle first, ship second. Browse through the ship list to find the vehicle or ship you need to file a claim on.
Be aware that doing this will carry a UEC cost for the service! Alternately, filing a claim on a ship can function as a work around to resolve some ship-related bugs, such as the doors not working for some reason. Should your ship or vehicle be destroyed, stolen, or stranded halfway across the 'verse from you somehow, you will need to file a claim to replace it. There may be a fee to file a claim or expedite a replacement, however. At this time, it requires no upkeep or fee for players to acquire basic ship loss coverage. Currently, on the Alpha and Public Test Universe (PTU), all ships and vehicles are given a basic insurance plan that does not expire to facilitate testing.
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